PA services, how digital drives efficiency

In the last two years, there has also been a push for digitization due to the pandemic supply chains, which have been thrown into chaos: a situation that has raised serious questions about business continuity management. The same applies to public services. The new reality we face actually requires public bodies to adapt and evolve in a context of deep technological and social changes. Digital transformation is an imperative that will significantly impact the country’s future success.

The likely outcome of this process will be the radical transformation of every aspect of PA management. The greater convergence of public and private sector services will also reshape the fundamental role of a government, positioning it as the interface between people and business. In this context, the digital transformation process goes beyond the simple computerization of manual and time-consuming bureaucratic processes.

PA digital transformation, the criteria to be determined

There are many examples of digital transformation processes being implemented effectively, providing a successful model that can be adapted to a specific national or regional context. The introduction of a framework of operational competencies for public administrations, inspired by other best practices, provides a clear direction.

The main areas of expertise are:

  • Contact: the ability to communicate data and information via voice or video between multiple sources, humans or machines. With the need to live, play, learn and work from anywhere, with fixed and above all wireless broadband, connectivity is essential in any digital transformation effort.
  • Cooperation: the ability to harness collective strengths and create value between individuals, organizations and communities. Better cooperation between different government departments can lead to significant improvements in operational efficiency and, consequently, faster access to public services.
  • Makes sense: City or community information and key performance indicators (KPIs) require the ability to understand multiple data sources and large amounts of information.
  • Decision-taking: The ability of governments to assess risks and reach an informed conclusion based on data and knowledge can deliver broad performance benefits across industries, ranging from tourism to business creation to talent attraction.

The priorities that need to be addressed

The success of the digital transformation of the public sector can be measured against the skills mentioned above. The partnership development solid and characterized by a strategic focus with the main technology suppliers will be fundamental to making the most of technologies such as Big Data, Extended Reality and Blockchain. But for what purpose? To understand this, it is necessary to analyze the main technological priorities for public administrations:

  • Build a solid ICT infrastructure: without it, it will be impossible to tackle this path with the required pace and level of performance.
  • Ensure universal access to the Internet at high speed: Considered by many to be a fundamental human right, governments must guarantee it if they want to improve the level of participation of citizens in society, business and public services.
  • Data and technology distribution: supporting the provision of services for the benefit of individuals, businesses and public sector bodies.
  • Create a dominant national cloud: For reasons of security and business continuity, the cloud is becoming an increasingly attractive alternative to traditional IT infrastructures, although it carries significant risk.

The critical fronts

Among the obstacles facing these goals are technical problems related to its implementation a widely accessible and reliable Wi-Fi networkthe inability to coordinate multiple networks and the difficulty of delivering services in a reliable and timely manner, not to mention the obvious operational and management challenges, further hampered by human error and talent shortages.

Example: The Huawei solution

Having explored the changing ICT requirements of the public sector, it is important to understand possible solutions and how they can be improved the national government backbone networkit supports leaner information sharing between departments and provides better ROI as well as lower operating costs.

Huawei has developed one campus network solution governmental in response to the changing needs of public administrations facing their digital transformation journey. The solution uses core components developed by Huawei and advanced Wi-Fi 6 and SD-WAN technologies to provide a high-quality campus network solution that can meet various service requirements, such as intelligent access control, wireless mobile work, video conferencing , the service rooms and the interface between headquarters and branches. This approach will enable a campus government network with wireless access, a unified government network, cloud-wide management and intelligent O&M.

This offers a number of additional benefits, including:

  • Wireless access with 20% wider coverage, unique 3D network design and full coverage without interruptions and blind spots.
  • Unified e-Government Network: Implement LAN and WAN convergence management to deliver essential services on a single network, simplifying operational performance and reducing total cost of ownership.
  • All-cloud management: Distribute applications by scanning QR codes and using DHCP distribution, ZTP, visualized and automated network-level management, and management of millions of NEs.
  • Smart O&M: Real-time service experience monitoring and unique AI algorithms improve O&M efficiency by 30%, while intelligent network optimization increases the performance of the entire network by 50%.

Public administrations face a challenging but fundamental transition towards a fully digitized service offering, where choosing the right network solution can make all the difference. Huawei supports public administrations in 360 degrees during the entire digital transformation process thanks to its integrated experience in ICT and telecommunication networks.

Huawei also extended its two-week Fast Track 2.0 delivery promotion to network solutions, underscoring its commitment to providing fast and reliable access to its product range. This initiative, which will run until September 30, will help reduce lead times at a time when global demand for networking solutions continues to outstrip supply. To learn more about Huawei’s Converged Campus Networking solution, please visit this page.

This article was created in collaboration with Huawei

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