After two years theItaly Health Perspectives from Deloitte and the distance from the previous version of the report is significant given that Italy was spoken of before the pandemic. The report then returns to describe a country that has seen a renewed centrality of the National Health System and the Health System as a whole. The pandemic has it also strengthened some points of contact with the health systemsuch as pharmacies, which are increasingly becoming service delivery sites: during the months of emergency they have actually supported citizens in accessing and orienting themselves to NHS services (just think about being able to book vaccinations or have medicines delivered to your home via the pharmacy) and in some cases they have become places for “basic” health services, such as for checking certain physiological parameters or detecting infections with tampons.
Private better than public
Overall, Italians’ assessment of health in Italy is positive, be it public or private health. There school report of the NHS passes the adequacy threshold, but suffers slightly compared to private healthcare, with a vote of 6.6 to the private sector’s 7.3 despite the large test offered during the pandemic crisis.
And, according to 43% of Italians, the NHS offer has gotten even worse.
Furthermore, comparing scores by geographic region, northern regions have a higher perceived quality of health services, both in the public and private sectors. Regarding public health more specifically, the aspects of the NHS that Italians are most satisfied with are mainly in the emergency sphere and relations: In fact, the best ratings are about service effectiveness 112-118the proximity of the family doctor and paediatrician, as well as the overall quality of care provided at the hospital facilities.
On the contrary, according to the Italians, the worst performances of the Health System refer to waiting times: the judgment that emerges for waiting times for outpatient visits, diagnostics and hospital admissions is particularly negative.
Certainly, the percentage of Italians who state that they interact with the Health System in a digital way has clearly increased, for example communicating with their doctor through telematic channels.
It appears from the research increasing the level of digitization in the health sector of the population: for example, one in two states that they have received a medical report via email, portals or otherwise; booked a health service online and contacted your doctor via apps or chat.
On the other hand, beyond these methods of digital interaction, it is interesting to understand the current level of knowledge of Italians in relation to innovative technologies and tools in the health sector, such as the electronic health record or telemedicine.
Knowledge of the ECB
Regarding the declared knowledge of the ECB, this has increased significantly compared to the previous version. If in 2019 single 23% admitted they knew what it was, this percentage has increased 41% in 2021to the detriment both of those who did not know what it was or who had only a vague idea.
In the field of telemedicine, although there has been an overall increase in the number of respondents who claim to have used them in the last year, at the same time it appears that awareness of these tools is still limited: if almost one in five admit that they do not know exactly what they are , just over half admit to having a vague knowledge of the term; Only 27% say they really know what telemedicine involves.
In the perception of Italians, the spread of telemedicine in Italy has improved compared to the previous edition: 21% think so Good (versus 17% in 2019) while even 5% Large (3% in 2019) At the same time, the share of those who believe its spread is slightly reduced insufficient (from 29% in 2019 to 26% in 2021).
Today, however, the interest in telemedicine seems to aim above all at the possibility of easier access to health services, with fewer trips and shorter times. On the other hand, privacy and data security issues do not strongly influence the choice to use or not use these services, as well as any evaluations of a higher quality of service (for example, thanks to continuous patient monitoring).
Furthermore, although about half of respondents do not yet know to what extent they will use telemedicine services in the coming years, among those who are not balanced to prevail are positive views: in fact, 27% believe that, to some extent, they will use more in the future for telemedicine.
The growing prevalence and relevance of digital technology in healthcare also emerges from another Deloitte study that focused on trend of adoption and use of digital technologies in the health sector in Europe and Italy. In particular, the analysis highlights how the Covid-19 emergency has accelerated the use of digital technology not only for patients, but also for healthcare professionals: around 64% of healthcare professionals surveyed in Italy actually stated that they had witnessed, after the pandemic, an increase in the use of digital technologies to provide support to patients and methods of digital engagement, a result of the average of the other European countries that participated in the survey.
Even in the area of health and wellness, Italians show a strong willingness to use digital devices and tools to support healthier behaviors and promote their own well-being. Suffice it to say that around one in three Italians claim to use digital tools in the wellness and health sectors. one in two, if we consider those who exercise regularly, at least three or four times a week. Among the most used digital devices, lifestyle monitoring tools are mentioned, but a significant share is still reported smart watch as a device to support one’s health and well-being.
These figures are also confirmed by a recent global analysis by Deloitte, which predicts significant growth in wearable consumer health and wellness devices in the coming years.: 320 million health wearables will be delivered in 2022 (such as smartwatches or smart patches) and, thanks to the expansion of supply and the growing confidence of healthcare professionals with these devices, deliveries are estimated to reach 440 million in 2024.
On the other hand, it is not only the hardware component that is expected to grow: already in 2021 the global market for applications in the field of health and wellness was estimated by Deloitte at 1.6 billion dollars. Among them, in particular, spending on mental wellness claims is expected to reach $500 million in 2022, with an estimated annual growth of 20%.