The Wi-Fi in the company can be a source of frustration: slow, unstable and unreliable connections still exist in Italian companies, judging by the results of a new survey funded by Juniper Networks and is conducted by Glory on 1,200 Italian professionals. More specifically, they are office workers, middle managers and company managers with more than 250 employees, mainly active in Italy and in the B2C sector.
Surveys conducted over the Internet between February and March of this year showed that the majority of professionals connect to the Internet in the workplace mainly via network cable, in 65% of cases, while only 35% use mainly wireless connection. Wi-Fi is definitely more suitable for those who move their computer from one office to another or connect to a smartphone, but its advantages are often outweighed by problems that affect the user experience. Of the total number of respondents, Only 25% said they were completely satisfied of corporate Wi-Fi performance. 51% of respondents found connection problems (38%) or performance donline (22%) in the six months prior to the survey.
Not that the wired connections are perfect, but at least the percentage of fully satisfied reaches at least 35%. On Wi-Fi, the full satisfaction rate rises above average for sectors such as manufacturing, industry, construction, crafts (42%), financial activities (35%) and information and communication services (33%). ).
The most important aspect of a satisfying experience is thereconnection reliability, and this applies both to those connected via Wi-Fi (30% showed this item in the first place) and to those who prefer cable (41%). The second most important satisfaction factor is connection speedin the first place for 28% of those who use Wi-Fi and 35% of those who use wired connections.
But what happens when Wi-Fi fails or malfunctions? If you have trouble accessing the network via Wi-Fi, only one in three users communicates with the IT department. Others try to solve the problem independently: wait and try again, or try to restart a computer or smartphone or change the connection type (for example, using their smartphone’s Wi-Fi hotspot). When an IT service is involved, it takes an average of four hours to troubleshoot a Wi-Fi problem and six hours if the problem is with accessing the network cable. Very often, in 80% of cases, IT staff should consult the user for further clarification or testing.
“According to the results of the survey, the demand for increasing accessibility, reliability and efficiency of the corporate network is intended to increase.” has stated Andrea Manusardi, head of Doxa research. “To maximize success, companies must carefully select technology partners who will develop the necessary innovation to make the network more and more automated, smart and capable of providing users with the best possible experience.”
“Research underscores how crucial network connectivity and performance are for the modern workforce.” he added Mario Manfredonicountry manager Italy by Juniper Networks. “At Juniper, we aim to offer network-related experiences that transform the way people connect, work and live. “Our goal is to simplify network management and reduce access and performance issues, in order to make the user experience as smooth as possible.”
So Juniper’s answer is the use of artificial intelligence and machine learning: with the solution Mist AI it is possible to simplify network operations, obtain more information about the network itself, and automate certain activities. In addition, IT administrators can obtain information about user, device, and application behavior and, on this basis, implement risk mitigation measures proposed by the same solution.